Job Title: Area Development Manager

Band: Business Manager/Professional 2

Department: Sales

Reports to: Head of Branch Development

Main purpose of job

Responsible for the achievement of sales objectives and the efficient and compliant operation of a designated group of branches through the development of people in a positive and goal orientated culture.

Key Accountabilities

• To meet and exceed defined business objectives in the Area through the effective management of managers and staff
• Formulates and implements clear plans to achieve business objectives, ensuring that the Society’s sales process is implemented in all outlets
• Coach branch managers to improve skills
• Acts as a role model - leading by example
• Build a good relationship with all branch staff
• Build good working relationships across the branch network, working closely as a team
• Build strong relationships with Head Office Departments
• Instill a customer care philosophy within the Area in order to deliver and maintain a first class level of customer service at all times
• Ensure that mortgage sales staff comply with mortgage and relevant insurance regulation
• Carry out regular ad hoc checks to ensure all operational and regulatory procedures are observed
• Creates and maintains an environment in which all staff are continually developing and improving their knowledge, skills and professionalism. The development of high performing flexible teams is a key requirement
• Adapt leadership style to those of the team and changing business circumstances.
• Create a "can-do" culture within procedures to achieve desired outcome and goals
• Is accessible and approachable in order to be an effective communication channel between all areas of the business
• Through praise, recognition and encouragement, develops and maintains a high degree of motivation and job fulfillment throughout the area, ensuring the staff turnover figures are kept to a minimum and within agreed targets
• Challenges existing practices and methods, proposing solutions to provide a competitive advantage for the business
• Promotes the Society within local communities and provides help and guidance to branches in building long standing business relationships
• Through involvement in special projects, makes a real contribution to the success of the Society

Internal and external relationships

Internal
Branches, Head of Branch Development and other Heads of Departments, Financial Services Managers and Consultants.

External
Members, Community Organisations

Responsibilities for Resources, Financial/Human/Physical

Human
Branch Managers and Staff.

Financial
Area Budget

Physical
Company vehicle, business equipment, branch safety and security

Qualifications Skills & Experience

• Ce-Map qualified, RMA or progressing towards RMA status
• Must have a proven track record in sales and sales management
  

For more information on the above position please telephone the Human Resources department on: 0113 225 7654

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